Refund Policy of SavorAtlas

At SavorAtlas, customer satisfaction is our top priority. We are committed to providing quality food and excellent service. However, if you are not satisfied with your purchase, the following refund policy applies to all orders made through our website, savoratlas.site, or placed over the phone at +44 20 7946 0958.

Cancellation Policy

If you wish to cancel your order, you may do so within 10 minutes of placing it without any charges. Cancellations after 10 minutes may be subject to a cancellation fee, as the order may already have been processed or dispatched for delivery.

Quality Issues

If you encounter an issue with the quality of your meal, please contact us within 2 hours of receiving your order. Provide a detailed description of the issue, and, if possible, include a photo. We will assess the problem and, at our discretion, may offer a full or partial refund, a replacement order, or a voucher for future purchases.

Incorrect Orders

If you receive an order that is incorrect, we apologize for the inconvenience. Contact our customer service immediately, and we will arrange for the correct items to be sent to you as quickly as possible or provide a refund or credit for the incorrect items.

Refund Process

Upon approval of a refund request, the refund will be processed to the original payment method within 5-10 business days. If the purchase was made with cash, the refund would be provided in £, and may either be collected from our physical location at 43 Bedford Street, Westminster, WC2E 9HA, London, United Kingdom or provided as a credit for future orders.

Non-Refundable Items

Some items may not be eligible for a refund. Non-food items or gift cards are final sales and cannot be returned unless required by law.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company; it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at +44 20 7946 0958.

Changes to Our Refund Policy

SavorAtlas may update this refund policy at any time. Any changes will be posted on our website at savoratlas.site, and we encourage customers to frequently check this page for any updates to stay informed about how we are helping to protect the personal information we collect.

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact us at +44 20 7946 0958. We are always ready to assist you.

Last updated: March 2023